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Omni-channel Commerce and Order Management using TIBCO

Last updated:
11:44pm Aug 26, 2019

Did you know that TIBCO provides omni-channel commerce and fulfillment capabilities for digital subscriptions, where we can simplify the management of complicated bundles and services, such as in Telco, Media, High-Tech, Industrial Services, and Financial Services.

In this proof of concept, these capabilities are integrated with TIBCO Spotfire® for analytics, TIBCO ActiveMatrix® BPM for case management, TIBCO Nimbus™ for customer care, and Amazon Alexa for customer interface.

Products and tools used in the proof of concept:

  • TIBCO Fulfillment Catalog including its Offer and Price Designer
  • TIBCO Fulfillment Order Management, including its Offer & Price Engine, Order Capture System, and Order Management Server
  • TIBCO ActiveMatrix BPM, with Case Management extension
  • TIBCO Spotfire
  • Amazon Alexa, and Facebook Chatbot integrated to TIBCO's web services and APIs

Omni-channel E-Commerce Order Management using TIBCO